And now for unabashed self-promotion. My newest book, The Complete Idiot's Guide to Difficult Conversations (Alpha Books, http://us.penguingroup.com) has been released. I've written several books, but this ranks up there with my favorites. The experience of writing it was challenging and fun, but there was also the delight of working with the group of people who produced it. Publishing can be fraught with opportunities for conflict (although I've had only momentary issues with any publisher), but this group was especially professional and kind. I hope the book will be helpful and that readers enjoy it.
Check it out.